Reduce Downtime & Costs with Third-Party

Experience a Different Approach to HPE Server Support

HPE servers have a reputation for being reliable but every once in a while they still experience some downtime. Service Express is there to lend a helping hand when you need HPE support with expert data center service that is responsive and effective.

When productivity is impacted, you know that every minute counts. Take control of your coverage with our world-class third-party HPE support.

What is Third Party Maintenance?


Third-party maintenance (TPM) supports server, storage and network equipment. IT teams are using TPM as an alternative to traditional Original Equipment Manufacturer (OEM) warranty and post-warranty options.

 
 

Upgrade your data center maintenance

Accomplish more of your IT priorities. We meet your infrastructure needs with user-friendly advantages.

 

Increase Productivity

Reduce disruptions and downtime with alerts and automation ticking using ExpressConnect® Monitoring. 
 

Reduce Downtime

Count on express resolutions with OnDeck® Predictive Sparing®, quick engineer callbacks and onsite service. 
 

Choose Flexibility

Adjust your short and long-term coverage to changing data center needs without penalties, restrictions or fees.
 

Extend Equipment Life

Maximize your infrastructure investment or performance with our reliable post-warranty service. 
 

Control Maintenance Costs

Increase the reach of your IT budget with 30-70% savings on your server, storage and network support.
 

Be More Strategic

plan for success with our onsite maintenance, infrastructure expertise and effective data center solutions. 
 

The differences between manufacturer maintenance and third-party maintenance


 

 

Rethink Six Myths Behind OEM Maintenance

 

It’s not difficult to understand why OEM maintenance seems to be the only option for your storage support solutions. The best way to combat the one-option-only illusion is to educate yourself. The following fact-finding mission will help you rethink OEM and third-party maintenance (TPM) storage options to ensure you are making the best decision for you and your company.


Take a closer look at 6 common misconceptions about OEM data center storage

  • The truth behind OEM coverage
  • Storage options to consider
  • Questions to ask before signing your maintenance contract

 

Why Choose Service Express for Third-Party Support?

We'll help you lower your maintenance costs and extend hardware life cycles for your data center equipment. You can also use our trusted recommendations and expertise to strengthen your infrastructure strategy.

 

What you can expect with Service Express

 
 

Cost Savings

Stop overspending on Cisco, EMC, HPE and other OEM maintenance contracts. You can free up your budget for other initiatives and IT talent. 
 

27/7 x 365 Support

You can reach our in-house customer support team immediately via a call of ExpressConnect® at anytime.  When equipment goes down, you aren't facing phone trees, red tape or other slowdowns. 
 

30-Minute Engineer Callback

After placing your service ticket, you are talking to your primary engineer to discuss next steps within 30 minutes or less. 
 

Dedicated Engineers

Your maintenance support is delivered onsite by your primary and secondary engineers. It's consistent, multi-platform, multi-vendor expertise every time your need it. 
 

Predictive Sparing

Say "good-bye" to parts delays! Before a failure occurs, your parts are stocked locally with the power of OnDeck® Predictive Sparing® analytics. 
 

4-Hour On-Site Response

Count on a fast turnaround for your critical equipment. Your engineer will be onsite to restore uptime within four hours for each new service ticket. 
 

 

ExpressConnect®

Your day just got easier

  

ExpressConnect® is an all-in-one solution that helps you accomplish more in the data center. You have the power to simplify your support and optimize your IT infrastructure — giving you more time back in your day.

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Monitoring

24/7 AUTOMATED SUPPORT

  • Server, storage & network monitoring
  • Real-time hardware alerts and automated
    support
  • Fault diagnosis and service insights using
    OnDeck® Predictive Sparing® 
 

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Account Management

ACCESS ANYTIME

  • Manage coverage and request updates
    to agreements
  • Track and review warranty coverage
  • Live chat 24/7 with our in-house customer support team

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Ticketing

360° SERVICE DESK

  • Place service tickets from any device
  • Proactively schedule engineer service callbacks
  • Upload technical documents and share notes directly with your engineer
 
  
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Integrations

STREAMLINED WORKFLOW
Connect the power of your existing monitoring and ticketing systems. ExpressConnect integrates with the following providers:

Making data center support easier, quicker and more effective for you with a cost-effective, user-friendly third-party maintenance option.

Focusing on what’s important to our customers has shaped our service quality and makes it a key advantage for the professionals we serve. We’re a third-party data center maintenance company that meets your need for uptime, flexibility, cost-effectiveness, and user-friendly support every day.

What sets Service Express apart?  

Outstanding service in your data center is central to your experience with us. Our customer-focused data center support team is ready to repair a down server, speed up response times, and offer more coverage flexibility for you. With ServiceEdge, we meet your hardware maintenance needs by connecting you to smart, responsive, user-friendly data center support.


Get better service with:

  • In-house customer support
  • Quick engineer callbacks (30-minute average)
  • Locally stocked hardware and parts
  • Status updates from the engineer

 

Save time. No phone trees or diagnostics when you need support. You can count on a service response that is so quick you can grab that second cup of coffee before your next meeting. Spend less time on managing your data center support and more time on your IT agenda with our brand of third-party maintenance.

For successful hardware maintenance, we prepare for failures in the data center using our experience and data analytics. PartsEdge™ is how we proactively reduce service gaps, slowdowns and inefficiencies by stocking the right quality data center parts locally to support your server, storage, and networking equipment.

It’s a parts process that ensures the right results for your operations 24/7.


Server Maintenance and Support

Proper server maintenance keeps your data center up and running. One failed part can send the entire data center into an avalanche of issues. When one or more of your servers crash, restoring your operating systems, applications, and IT infrastructure is your first priority. You must be able to reduce the risk of downtime and count on effective, expert support for your server hardware maintenance, while still meeting your operational and budgetary goals.


Storage Maintenance and Support

Monitoring and maintaining your storage footprint is a full-time job. Add to it the need to utilize legacy, multivendor or multiplatform solutions and you’re facing a daunting task. With all that on your plate, your data center storage solutions provider should offer support that is effective and easy to access, leaving you and your teams free to focus on other critical tasks and issues.


Network Maintenance and Support

You’ve established a stable, secure and reliable network. Now you need to have peace-of-mind that you have the right network maintenance services in place for your networking and SAN solutions.


Software Maintenance

From configuration and usage to resolving production issues, we keep your operating systems running at peak performance.

With OnDeck® Predicting Sparing®, the right parts for your server, storage and network equipment are already on your local shelf before you place a service ticket. With the power of our predictive algorithm, you can say goodbye to parts delays in your data center!

Let's talk about upgrading your maintenance


Ready to discuss a different method for your data center maintenance?  Meet with us to learn how you can develop a plan to keep your existing equipment that is still working for you and hear something other than "buy new". 


For a quote or to request more information on our services, please complete the form below. Our goal is to contact you within the same business day: M-F, 8a-5p, ET.

 

You can also reach us at: 844-734-6833